Customer Support

Below is a list of each major customer support group across campus and its contact information.

All Campus Audio Visual

Located in the Danforth University Center, All Campus Audio Visual provides basic audio and video equipment on campus for non-class activities.  ACAV assists students, faculty, and staff with their equipment needs in the Harvey Media Center (DUC, 3rd Floor) for a minimal cost. Visit the All Campus Audio Visual website to see a listing of the equipment available.

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(314) 935-5234

Arts & Sciences

Arts & Sciences Computing provides flexible technology facilities and services to A&S faculty, staff, and students. A&S servers, e-mail accounts, computer labs and classrooms, network connections, and training/support make up the main services offered by A&S Computing. A&SC is located in Seigle Hall, L085, and in the lower level of Eads Hall.

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(314) 935-8077

Brown School

The Office of Information Technology supports faculty, staff and students in their use of technology at the Brown School.

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(314) 935-8200

Campus Card

WUSTL ID cards for faculty, staff, students and contractors. The Campus Card office also provides service and support for Bear Bucks, a cashless system on the WUSTL ID card which can be used to make purchases on and off campus.

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(314) 935-8800

Central Fiscal Unit

Information Services & Technology provides computer, email, network, server, web and a variety of other technology services and support for Central Fiscal Unit (CFU) departments.  Please call our Solutions Center at 935-8200 or visit our service catalog website for additional information.

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(314) 935-8200

Engineering School

The Engineering IT (EIT) Help Center provides educational computer services to the School of Engineering & Applied Science at Washington University in St. Louis.  Full-time staff and student consultants assist staff, faculty, engineering students, and students enrolled in engineering courses with student accounts, computer-related questions, PC hardware and software support, poster printing, and audio visual needs.

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(314) 935-5097

Law School

The Computer Services department assists faculty, staff and students in their use of technology at the School of Law.

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(314) 935-6476

Libraries

The University has established multiple library services to assist faculty in research, teaching, and study. To find out  more about library services, please visit the main library web page:  University Main Library — John M. Olin Library

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(314) 935-5410

Media Services

Information Services & Technology has established a Media Services department to provide comprehensive multimedia support to Washington University faculty & staff.  From webcams and conferencing solutions, to audio/video recording systems let us help point you in the right direction. Please explore our site to find out how we can better serve your technology needs.

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(314) 935-3899

Medical School

The Central IT department is one of many IT departments at the School of Medicine.  We support the Central Administration, and provide commodities services such as network and email across the medical campus, as well as a full suite of other IT services.  Employees in departments with local IT services can find their department IT contact information on the Service Desks Support page.

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(314) 362-7798

Olin Business School

Olin Information Services is committed to quality service and up-to-date technological advancements to serve the entire Olin community. Ten full-time staff members are responsible for hardware, networking, software, computing support, web-based applications, databases, experimental computing, and eLearning development.

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(314) 935-8609

Sam Fox School

The Computer Services department assists faculty, staff and students in their use of technology at the Sam Fox School.

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​(314) 935-9290

Student Technology Services

Student Technology Services (STS) is an organization dedicated to assisting WUSTL students with their technology needs.  STS also acts as a student advocate for technology initiatives on campus.

Go to Site Send Email

(314) 935-7100

Systems & Procedures

Systems and Procedures (S&P) is a university help desk that provides customer support, training, and password resets for AIS, HRMS, Marketplace, RAS (Learn@Work) and WUSTL Key.  Systems and Procedures is staffed with full time customer service representatives who are available to assist you Monday through Friday from 8:30AM to 5:00PM.

You can reach Systems and Procedures by calling 935-5707.

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(314) 935-5707