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REQUEST SERVICES

Browse and request items through the service catalog

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SEARCH FOR A SOLUTION

Find how-to and troubleshooting resources

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REPORT AN ISSUE

Report your issue. We will get you back up and running

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MY TICKETS

Review and track service requests and orders

Visit our Status Page for the current status of WashU IT services.

Learn about What Happens When You Contact IT for Support.

Workday Help

Visit the Workday website to log in and for other help and information.

If you are experiencing an issue or error with Workday, please report the issue to support using the Report an Issue catalog item or call 314-935-WDAY (9329).

Resources for Working Remotely

See our Telecommuting Resources page.

Troubleshooting your home internet

IT News

Onward and Upward:  Elevating Collaboration with our Atlassian Cloud Voyage

The Atlassian Cloud Migration Project team has reached the milestone of retiring the on-premises Confluence and Jira applications, along with their associated servers. While retirement planning began 2 years earlier, core project activities officially began in October of 2022 as the team began to gather requirements and learn the features and functionality unique to the Atlassian […]

Unlocking Success: The Story Behind our Mass Emailing Makeover

The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university.  The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]

Public university directory being phased out

The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out.  University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats.  The online directory will […]

IT Metrics

WashU IT captures a variety of metrics to enable us to monitor and evaluate the health of IT services. The WashU IT Metrics site provides a curated set of metrics for some of our most consumed services. (WUSTL Key required)